Contact & support

A useful next step
starts with the right conversation.

Choose the route that matches what you need. Hosting and account support are handled through telaHosting, so the team can check the exact service and its access.

Open the telaHosting client area Read common questions

Choosing your hosting

Ask about the current telaForge packages, billing cycles and the service that fits your website.

View available packages

Help with an existing service

Open my client area

Hosting-company enquiries

Tell the team about your WHMCS installation, hosting panel and the scope you want to support.

Start a support enquiry

Before you contact support

A little context
helps a great deal.

For a CMS issue, include the page or feature, the action you took and the exact result. Screenshots and the installed CMS version can help the team distinguish content, access and source-update questions.

Useful details to include

Website or serviceThe exact domain
Installed CMS versionUpdate Centre
What you triedA short sequence
What happenedThe exact result

Keep passwords, private keys and payment credentials out of screenshots and ordinary support messages.

Where is my hosting invoice?

Sign in to the telaHosting client area. Hosting billing remains with the provider rather than the public telaForge website.

Can I send a developer package here?

Third-party developer submissions and public listings are currently closed. The developer centre explains the intended distribution approach.

How do I report an update problem?

Keep the exact Update Centre or operator result and the installed version. Use the hosting support route for the service so the source and entitlement can be reviewed.