A clear view of the work, the thinking behind it and the next step forward.
01 / Gather
Put the question in context.
Collect the background, assumptions and the people who need to be involved.
02 / Shape
Make the work understandable.
Organise the information and agree what a useful outcome would look like.
03 / Move
Choose the next practical step.
Assign responsibility, capture a decision and leave a clear path back to the context.
People behind the system
Technology should make room for people.
A useful tool respects the way people think, communicate and get their work done.
Bring users into the conversation early. Understand their environment, the information they need and the moments that create friction before deciding what to build.
